Our Terms
Terms & Conditions
After becoming an account holder with BNB Couriers Limited, it will be assumed that each customer has duly read and accepted our terms and conditions. We also encourage account holders to periodically review terms and conditions so that they will be informed of any possible changes.
Upon completing registration, each customer will be provided with our U.S.A mailing address along with a personal mailbox number to which items should be sent at all times. Failure to use complete shipping address can attract incorrect address fees or your package being delivered to the wrong person.
Packages are transported twice per week from our Miami warehouse to Jamaica, i.e. on Mondays and on Fridays. Packages are then available for pick up the following day by customers. BNB Couriers requests customers to ensure there items are adequately packaged to withstand air transportation to ensure safe shipment with ordinary care in handling; to prevent injury or damage to any person or property. Hence, BNB Couriers will not be responsible for items damaged by external bodies such as companies you purchased from online or while being processed through Jamaica customs. We only accept liability for products that are damaged or that went missing while in our possession. All relevant shipping documents such as invoices should be provided in a timely manner.
BNB Couriers charges customers based on the weight of the item shipped and also the cost of the items in the package. A rate sheet is provided on our website to provide additional information. After packages arrive in Kingston, they are re-weighed to be priced. Please note that fractions of a pound are rounded up to the next pound. At BNB Couriers we believe in providing the best services for our customers, on that note regular customers will be rewarded at times and equitable discount rates apply for bulk shippers at our discretion.
Our Policies
Privacy Policy
This privacy notice discloses the privacy practices for www.bnbcouriers.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 876-532-3911 or via www.bnbcouriers.com.
Our Partners
Frequently Asked Questions
Shop #26 Pointe Plaza,
Ocho Rios, St. Ann,
Jamaica
Rates depend on the size, weight and value of the item being shipped. However, we guarantee the lowest rates available in the market .
You will need to provide us with your Tax Registration Number (TRN), your name, address, email address and telephone number.
We will not open your package unless you specifically request to have a particular package opened. However, from time to time Jamaica Customs will open a package to verify the contents which is to be expected and is beyond our control.
You can have as many names (individuals or businesses) on a single account as you wish with no additional fee.
This depends on the time it takes for a purchase from a vendor to arrive in our warehouse, some shipping methods are much quicker than others. Once the item is received, it takes 3-5 work days for your package to arrive in Jamaica and be ready for delivery. This is also dependent on there being no delays or hold at Jamaica Customs.
Your Address in Miami is composed of a physical address for packages. It includes the country code and your mailbox number, which allows us to deliver everything you.
Put your answer here.